Shipping
- Please allow up to 15 business days for processing your order unless the products specified the approximate date that they will be shipped.
- Please note that business days are Monday - Friday.
- Orders placed on Friday will take 2 more days to process because we are closed on the weekends.
- Once the order was shipped, you will receive a notification via email.
- Tickets may not arrive until up to a week before the event. Please do not contact us until this time.
Returns
- 30-day money back/exchange guarantee (from the date of receiving) for all return products and defective products. Money back/exchange guarantee only applies to the purchased product only. There is absolutely no refunds for shipping and handles charges.
- Exchanges: You must return the item(s) to us first before replacement part(s) will be sent. Tip: Do not throw away your original boxes and parts.
- All merchandise items returned must be shipped, If the products are not in their original condition or incomplete; they may be rejected or subject to a 25% or more restocking fee.
- Any physical damage caused
by mis-handling or abused shall void the warranty.
- Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer's warranty apply after 30 days.
- There will be a 15% restocking fee on all of the refused shipments or returned merchandise.
- Shipping/Handling charges are non-refundable if the merchandise is not defective.
- Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.
- For free shipping items, the original shipping charges will be applied to the refund when the merchandise is returned.
Not Acceptable Returns:
- Orders returned after 30 days from the date of receiving.
- Any item(s) that are not in its original condition.
- Any item(s) that is damaged/defective by misuse or is missing parts.
Please do not send us item(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items.
To receive Credit, Repair, Or Exchanges:
If
you are qualified for credit, repair, or exchanges. You will need to contact us. Please send a e-mail to sales@industrialexcitement.com.
Please send us the following information:
- Your Name
- Product Name(s)
- Order Number or Invoice Number
- Reason for returning the merchandise
- Exchange or refund
